FAQ

What if the ring size doesn't fit, can it be resized?

Yes. We offer one complimentary resizing within the first year of your purchase. Simply ship the ring back to us, and our team will resize it and send it back to you. If you’re between sizes or unsure what size to order, our specialists can also help you choose the right fit before placing your order.

Can I customize the band width or setting details?

Absolutely. Heart & Stone rings are fully customizable. You can personalize details such as the band width, setting style, metal, stone shape, and other design elements to create a ring that feels uniquely yours. Our team can guide you through the available options and help bring your vision to life.

How do I pick a setting that fits the diamond I want?

Once you’ve chosen your diamond, we can help you select or customize a setting that complements its shape, size, and proportions. Because our rings are made to order, the setting can be tailored specifically to your chosen stone for a secure, balanced, and beautiful fit.

Can I see what the setting looks like with my chosen diamond before I buy?

Yes. Our team can help you visualize how your selected diamond will look with your chosen setting before your custom ring is finalized. If you’d like to adjust the setting, proportions, band, or other design details, we can work through those changes with you before production begins.

What metals do you offer, and which holds up best for daily wear?

We offer a range of precious metal options for your custom ring. Each metal varies in color, durability, weight, and maintenance, so the best option will depend on your lifestyle and personal preference. Our specialists can help you compare your options and choose a metal that works well for everyday wear.

Why does the total price change when I select a setting?

Because every ring can be customized, the final price depends on the options you choose. Your setting style, metal, band width, diamond, stone size, and other custom details can all affect the materials and craftsmanship required. Your total will update based on your selections so you can see the cost before completing your purchase.