Privacy policy
Last updated: September 30, 2026
Heart & Stone Jewelry operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Heart & Stone Jewelry is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.
We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
- Contact details, including your name, address, billing address, shipping address, phone number, and email address.
- Payment and transaction information, including your payment method, billing information, transaction details, payment status, payment confirmation, and other information related to your purchase. Payment card information is processed by Shopify and/or our third-party payment processors, and we generally do not directly receive or store your complete payment card number.
- Account information, including account login information, preferences, settings, and other information associated with your customer account.
- Transaction information, including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange, or cancel, as well as information about your past transactions.
- Customization and jewelry preferences, including ring size, diamond or gemstone preferences, metal selection, setting preferences, band width, engraving details, design selections, customization requests, and other information you provide in connection with creating or customizing a jewelry piece.
- Content you provide, including photographs, design references, files, inspiration images, drawings, or other materials you may submit in connection with a custom jewelry request or communication with us.
- Communications with us, including the information you provide when contacting us, such as when submitting a customer support inquiry, requesting assistance with an order, or discussing a custom jewelry design.
- Device information, including information about your device, browser, or network connection, your IP address, and other unique identifiers.
- Usage information, including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you, including when you create an account, visit or use the Services, place an order, request a custom design, communicate with us, or otherwise provide us with your personal information;
- Automatically through the Services, including from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies;
- From our service providers, including when we engage them to provide technology, payment processing, fulfillment, analytics, marketing, customer service, or other services and they collect or process your personal information on our behalf;
- From our business partners or other third parties, where permitted by applicable law.
How We Use Your Personal Information
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
Provide, Tailor, and Improve the Services
We use your personal information to provide you with the Services, including to perform our contract with you, process your payments, fulfill your orders, remember your preferences and items you are interested in, send notifications related to your account or order, process purchases, returns, exchanges, resizing requests, or other transactions, create and maintain your account, arrange for shipping, facilitate returns and exchanges, enable you to post reviews where this functionality is available, assist with custom jewelry requests, and create a customized shopping experience for you, such as recommending products related to your interests or purchases.
This may include using your personal information to better tailor and improve the Services.
Marketing and Advertising
We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email or, where you have opted in or applicable law otherwise permits, by text message.
We may also use personal information to show you advertisements for products or services on the Services or other websites, including advertisements based on items you previously viewed, purchased, or added to your cart and other activity on the Services.
You may opt out of promotional communications as described in the Managing Communication Preferences section below.
Security and Fraud Prevention
We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, prevent, or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our Services.
If you choose to create an account, you are responsible for keeping your account credentials secure. We recommend that you do not share your password or other access information with anyone else.
Communicating with You
We use your personal information to provide customer support, respond to your questions or requests, provide effective services to you, communicate about your orders or custom jewelry requests, and maintain our business relationship with you.
Legal Reasons
We may use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other legal proceedings, and to enforce or investigate potential violations of our terms, policies, or agreements.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
- With Shopify, vendors, and other service providers who perform services on our behalf, such as IT services, payment processing, data analytics, customer support, cloud storage, website functionality, order fulfillment, shipping, and delivery.
- With business and marketing partners that help us provide advertising, analytics, marketing, and related services. Depending on the technologies used and where you reside, certain disclosures may be considered "sharing," "sale," or processing for "targeted advertising" under applicable privacy laws.
- When you direct us, request us, or otherwise consent to our disclosure of certain information to third parties, such as when necessary to ship products to you or when you interact with third-party social media features, integrations, or services.
- In connection with a business transaction, such as a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar transaction.
- When necessary to comply with applicable legal obligations, including responding to subpoenas, search warrants, court orders, or similar requests.
- When necessary to enforce applicable terms, agreements, or policies, or to protect or defend the Services, Heart & Stone Jewelry, our customers, our rights, or the rights and safety of others.
Where applicable, you may have the right to opt out of certain disclosures or processing for targeted advertising purposes. You may exercise available privacy choices through the privacy controls made available through the Services or by contacting us using the details provided in the Contact section below.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.
Information you submit through the Services may be transmitted to and shared with Shopify and with service providers that may be located in countries other than the country where you reside, as necessary to operate and improve the Services.
We may also use Shopify features and services that help us operate, analyze, secure, personalize, and improve our store. Depending on the Shopify services and features that are enabled, Shopify may process information about your interactions with our store and with Shopify's services in accordance with Shopify's own privacy practices.
In circumstances where Shopify independently determines the purposes and means of processing your personal information, Shopify is responsible for that processing, including responding to applicable privacy-rights requests relating to such processing.
You can learn more about Shopify's privacy practices by visiting:
https://privacy.shopify.com/en
Shopify also provides privacy tools and information about consumer privacy choices at:
Third-Party Websites and Links
The Services may provide links to websites or other online platforms operated by third parties.
If you follow links to websites or platforms not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.
We do not control and are not responsible for the privacy, security, accuracy, completeness, or reliability of third-party websites, services, or platforms.
Information you provide in public or semi-public areas, including information you share on third-party social networking platforms, may also be visible to other users of those platforms and may be used by third parties.
Our inclusion of a link to a third-party website or platform does not, by itself, imply endorsement of that website, platform, or its owner or operator.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect personal information from children under the age of majority in the jurisdiction where they reside.
If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact details provided below to request that the information be deleted.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we "sell" or "share," as those terms may be defined under applicable law, personal information belonging to individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee absolute security.
In addition, information transmitted over the internet or other communications networks may not always be secure while in transit. We recommend that you do not use unsecured communication channels to send sensitive or confidential information.
How long we retain your personal information depends on several factors, including whether we need the information to maintain your account, provide the Services, process or fulfill orders, manage custom jewelry requests, comply with legal, tax, accounting, or regulatory obligations, resolve disputes, prevent fraud, or enforce applicable agreements and policies.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as otherwise required or permitted by applicable law.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights described below in relation to your personal information.
These rights are not absolute, may apply only in certain circumstances, and in some cases we may decline or limit a request as permitted by applicable law.
Right to Access / Know
You may have the right to request access to personal information that we hold about you and information about how we collect, use, or disclose it.
Right to Delete
You may have the right to request that we delete certain personal information we maintain about you, subject to exceptions permitted by law.
Right to Correct
You may have the right to request that we correct inaccurate personal information we maintain about you.
Right of Portability
You may have the right to receive a copy of certain personal information we hold about you in a portable format and, in certain circumstances, request that it be transferred to another party.
Right to Opt Out of Sale, Sharing, or Targeted Advertising
Depending on where you reside, you may have the right to opt out of the "sale" or "sharing" of your personal information or the processing of your personal information for purposes considered "targeted advertising" under applicable privacy laws.
Where these rights apply, you may exercise available privacy choices through the privacy controls provided through the Services or by contacting us using the information in the Contact section below.
If you visit our website with the Global Privacy Control (GPC) opt-out preference signal enabled, we will process that signal as required by applicable law for the browser or device from which the signal is sent.
Where technically possible and required by applicable law, an opt-out signal may also be associated with your account.
To learn more about Global Privacy Control, visit:
https://globalprivacycontrol.org/
Other than privacy preference signals that we are legally required to recognize, we may not respond to other "Do Not Track" signals sent by your browser or device.
Managing Communication Preferences
We may send you promotional emails, and you may opt out of receiving promotional emails at any time by using the unsubscribe link included in those messages.
If you have opted in to receive marketing text messages, you may opt out using the instructions provided in those messages.
If you opt out of promotional communications, we may still send you non-promotional communications, such as messages concerning your account, purchases, orders, shipping, returns, resizing requests, custom jewelry projects, security, or other service-related matters.
Exercising Your Rights
You may exercise applicable privacy rights through privacy controls made available through the Services or by contacting us using the contact information provided below.
To learn more about how Shopify uses personal information and the rights or privacy choices that may be available with respect to information processed by Shopify, visit:
https://privacy.shopify.com/en
We will not discriminate against you for exercising applicable privacy rights.
We may need to verify your identity before processing certain requests, as permitted or required by law. The information required to verify your request will depend on the nature of your request and the sensitivity of the personal information involved.
Where permitted by applicable law, you may designate an authorized agent to submit a request on your behalf. Before accepting a request from an authorized agent, we may require proof that you have authorized that person to act on your behalf, and we may also require you to verify your identity directly with us.
We will respond to verified requests within the time required by applicable law.
Complaints
If you have concerns or complaints about how we process your personal information, please contact us using the contact information provided below.
Depending on where you live, you may also have the right to appeal a decision we make regarding a privacy request or to lodge a complaint with an applicable data protection or privacy authority.
International Transfers
We and the service providers that support our Services, including Shopify, may transfer, store, or process personal information in countries other than the country where you live.
Privacy and data protection laws in those countries may differ from those in your jurisdiction.
Where applicable law requires additional safeguards for international transfers of personal information, we or the relevant service provider will use legally recognized transfer mechanisms or other appropriate safeguards as required by applicable law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices, Services, technology, legal requirements, or other operational, legal, or regulatory reasons.
When we update this Privacy Policy, we will post the revised version on this website, update the "Last updated" date, and provide any additional notice required by applicable law.
Contact
If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise any privacy rights available to you, please contact us:
Heart & Stone Jewelry
6838 Chevy Chase Ave
Dallas, TX 75225
United States
Email: help@heartandstone.com
Phone: +1 414-491-9013
